Past customer follow-up texts you can copy.

Your past customers already know you. These short texts help you check in, offer to help again, and book the next job without sounding pushy.

Soft check-ins

Hi [Name], it's [Your Name] from [Business]. Just checking in. Need anything cleaned up or taken care of around the house?

Hey [Name], hope you're doing well. Wanted to see if you'd like us to come back out anytime soon.

Hi [Name], it's been a while since we were out. Happy to help again whenever you're ready.

Hey [Name], quick hello from [Business]. If anything comes up, just reply and we'll get you on the schedule.

Ready-to-book nudges

Hi [Name], we have a few openings next week. Want me to hold a spot for you?

Hey [Name], if you'd like us back for [Service], reply with a day that works and I'll lock it in.

Hi [Name], same service as last time? I can get you on the calendar this week or next.

Hey [Name], we're in your area [Day]. Want us to swing by while we're close?

Seasonal and timing-based

Hi [Name], [Season] is here. Want us to get [Service] done before it gets busy?

Hey [Name], a lot of our customers book [Service] this time of year. Happy to put you on the list.

Hi [Name], before [Event/Holiday], want us to come out and freshen things up?

Hey [Name], last year you booked around now. Want the same timing again?

What makes a good follow-up text

A good follow-up text sounds like a real person who did the work last time, not a blast from a marketing tool. Keep it short, clear, and easy to answer with one reply.

Lead with who you are. Past customers may not remember your number. Then give one reason to reply: a check-in, an opening on the calendar, or a seasonal need they already understand.

Use their name and your business name in the first text.
Ask one simple question they can answer quickly.
Offer a next step, like a day, a window, or a reply to book.
Skip long offers, links, and hard sells in the first message.

How many times to follow up

Most owners either never follow up, or they send one text and stop. A better approach is a short sequence: one friendly check-in, then one clear booking nudge, then a final soft close.

Space messages a few days apart so you stay helpful, not annoying. If they say no, thank them and leave the door open. If they do not reply after the sequence, move on and try again later in the season.

Message 1: soft check-in.
Message 2: availability or seasonal timing.
Message 3: final "happy to help when you're ready" note.
Stop if they ask you to, and mark that preference in your list.

Send these with YoNudge

Copying templates is a start. YoNudge helps you turn them into a campaign: upload past customers, personalize the message, add follow-ups, and see who replies so you can book the job.

You stay in control of the wording. YoNudge handles the sending, timing, and reply tracking so follow-up does not depend on sticky notes or memory.

Frequently Asked Questions

Should I text every past customer the same message?

Use the same structure, but swap in service details and timing that fit each group. Customers who booked last spring may need a different nudge than people you saw last month.

What if someone does not remember me?

Always include your name and business in the first text. A short "we cleaned your windows last fall" style reminder helps them place you fast.

Want these follow-ups to send themselves?

YoNudge helps you reach past customers, handle replies, and track booked jobs from one place.

Bring Customers Back

Questions about YoNudge? Email me personally at howell@yonudge.com. I read every message.

Howell

Founder, YoNudge