Privacy Policy

YoNudge (“YoNudge,” “we,” “us,” or “our”) provides software that helps businesses communicate with their customers and leads through email, SMS, and related follow-up campaigns.

This Privacy Policy explains how we collect, use, store, and share information when you use YoNudge.

1. Information We Collect

Account Information

When you create or manage a YoNudge account, we may collect information such as:

• Name
• Email address
• Business name
• Phone number
• Billing information
• Account preferences and settings

Payment information may be processed by third-party payment providers such as Stripe. We generally do not store complete payment card details ourselves.

Customer and Contact Data

Businesses using YoNudge may upload or enter information about their own customers, leads, or contacts, including:

• First and last name
• Email address
• Phone number
• Tags or audience information
• Campaign participation
• Message delivery and response information

This information is processed on behalf of the business using YoNudge.

The business that uploads or provides this information remains responsible for ensuring that it has the appropriate rights, permissions, and lawful basis to contact those individuals.

Communications Data

When campaigns are sent through YoNudge, we may process information such as:

• Messages sent
• Delivery status
• Email or SMS replies
• Link clicks
• Opt-out requests
• Campaign activity and timestamps

Usage Information

We may collect information about how YoNudge is used, such as:

• Pages and features accessed
• Campaigns created or launched
• Browser and device information
• IP address
• Error and diagnostic information
• Referring pages and marketing attribution information

We may use cookies and similar technologies to provide, secure, improve, and understand the service.

2. How We Use Information

We use information to:

• Provide and operate YoNudge
• Send and manage campaigns requested by our customers
• Detect replies and stop campaign follow-ups when appropriate
• Maintain suppression and opt-out records
• Provide campaign reporting and analytics
• Process subscriptions and payments
• Provide customer support
• Monitor reliability, security, and abuse
• Improve YoNudge and understand how customers use the product
• Communicate important service or account information
• Comply with applicable legal obligations

We may also use aggregated or de-identified information to improve our products and understand usage trends.

3. Business Customer Data

For contact information uploaded by a business customer, YoNudge generally acts as a service provider or data processor on behalf of that business.

We do not sell our customers' contact lists.

We do not use a business customer's contact information to independently market YoNudge to that business's customers or leads.

Businesses using YoNudge are responsible for:

• Having appropriate consent or another lawful basis for their communications
• Complying with applicable marketing, privacy, and telecommunications laws
• Honoring unsubscribe and opt-out requests
• Ensuring uploaded information was lawfully obtained

4. Messaging Providers and Other Service Providers

We may share information with service providers that help us operate YoNudge, such as providers for:

• SMS delivery
• Email delivery
• Cloud hosting
• Data storage
• Payment processing
• Analytics
• Error monitoring
• Customer support

These providers may process information only as necessary to provide their services to us, subject to their applicable agreements and privacy obligations.

5. International Data Processing

YoNudge and its service providers may process or store information in countries other than the country where you or your customers are located.

Where required, we take reasonable steps to use appropriate contractual or legal safeguards for international data transfers.

6. Data Retention

We retain information for as long as reasonably necessary to:

• Provide YoNudge
• Maintain account and campaign history
• Honor suppression and opt-out requirements
• Comply with legal obligations
• Resolve disputes
• Prevent fraud or abuse

Customers may request deletion of account information, subject to information we must retain for legal, security, billing, or compliance purposes.

7. Security

We use reasonable administrative, technical, and organizational safeguards designed to protect information.

However, no method of storage or transmission over the internet can be guaranteed to be completely secure.

8. Your Rights

Depending on where you live, you may have rights regarding your personal information, including rights to:

• Access information we hold about you
• Correct inaccurate information
• Request deletion
• Restrict or object to certain processing
• Request a portable copy of certain information
• Withdraw consent where processing relies on consent

To make a privacy request, contact us using the information below.

If you are a customer or lead of a business that uses YoNudge, you should normally contact that business directly regarding information it has provided to YoNudge.

9. Marketing Communications

You may unsubscribe from YoNudge's own marketing communications at any time using the unsubscribe mechanism provided or by contacting us.

Transactional or service-related communications may still be sent when necessary to operate your account.

10. Children

YoNudge is intended for businesses and is not designed for use by children.

We do not knowingly collect personal information directly from children through YoNudge accounts.

11. Changes to This Policy

We may update this Privacy Policy periodically.

If we make material changes, we may provide notice through YoNudge, by email, or by updating the date at the top of this policy.

12. Contact

For privacy questions or requests, contact:

YoNudge
Email: howell@yonudge.com