Messaging Policy

Last updated: September 25, 2026

YoNudge helps businesses send follow-up SMS and email messages to customers and leads they already know. This Messaging Policy explains what we expect from businesses that use YoNudge to contact people.

This policy works alongside our Terms of Service and Privacy Policy.

1. You manage your contacts

You decide who to add to YoNudge and who to include in a campaign. YoNudge sends messages on your behalf based on the audiences and campaigns you set up.

You are responsible for making sure you have the right to contact those people by SMS, email, or both.

2. Consent and permission

Before launching a live campaign, you must confirm that your business has obtained the necessary consent or other lawful basis to message those recipients.

That typically means:

  • Recipients have agreed to receive messages from your business, or you otherwise have a lawful basis to contact them
  • You keep records of that consent or permission
  • You honor unsubscribe and opt-out requests promptly

Accepting YoNudge’s messaging acknowledgment does not replace actual recipient consent. It confirms that you are taking responsibility for contacting your own customer list lawfully.

3. What YoNudge helps with

YoNudge may provide safeguards such as unsubscribe handling, suppression lists, quiet hours, and delivery limits.

Those tools support compliance, but they do not transfer your legal responsibilities to YoNudge.

4. Opt-outs and suppression

If someone asks to stop receiving messages, you must stop contacting them through YoNudge for that channel unless they later give fresh permission.

Do not try to bypass opt-outs, suppression lists, or other do-not-contact controls.

5. Prohibited messaging

Do not use YoNudge to send:

  • Spam or unsolicited bulk messages without permission
  • Messages to illegally obtained contact lists
  • Harassment, threats, or abusive content
  • Fraudulent, deceptive, or misleading communications
  • Messages that impersonate another person or business

6. Enforcement

We may suspend or terminate accounts that violate this Messaging Policy, our Terms of Service, or applicable law.

7. Questions

If you have questions about this policy, contact us at howell@yonudge.com.